Terms of Service

1. Acceptance of Terms

By accessing or using any service provided by NextLevel Shepherd ("NextLevel Shepherd," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users of our platform, including church administrators, pastors, and any authorized representatives of subscribing organizations.

If you are entering into these Terms on behalf of a church, ministry, or other organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you must not use our services.

We reserve the right to update or modify these Terms at any time. We will provide at least 14 days' notice of material changes via email to the address on your account. Continued use of the service after any modifications constitutes your acceptance of the revised Terms.

2. Description of Service

NextLevel Shepherd provides a church communication and automation software-as-a-service ("SaaS") platform designed specifically for churches, ministries, and faith-based organizations. Our services include, but are not limited to:

• Automated SMS and email communication workflows for visitor follow-up, member care, and event notifications
• CRM (Customer Relationship Management) tools adapted for church congregation management
• Pipeline and follow-up automation for new visitor journeys
• Pre-built communication templates and sequences tailored for church culture
• Two-way texting and email broadcasting capabilities
• Onboarding support and system setup services
• Ongoing technical support via email

Our platform is built on and powered by Glakh Global Solutions infrastructure. By subscribing to NextLevel Shepherd, you acknowledge that certain underlying technology and services are provided by third-party infrastructure partners. We configure, customize, and white-label this infrastructure specifically for church communication use cases.

We reserve the right to modify, suspend, or discontinue any feature of the service with reasonable notice. We will make commercially reasonable efforts to ensure uninterrupted service but do not guarantee 100% uptime.

3. Subscription & Billing

NextLevel Shepherd offers three subscription tiers, billed on a monthly recurring basis:

• Shepherd Starter: $99.00 per month
• Shepherd Growth: $199.00 per month
• Shepherd Pro: $299.00 per month

In addition to the monthly subscription, a one-time Ministry Launch Package setup fee of $197.00 is charged at the time of initial sign-up. This fee covers account creation, system configuration, custom workflow setup, template personalization, and onboarding support.

All fees are stated in U.S. dollars. You are responsible for any applicable taxes. NextLevel Shepherd does not offer prorated refunds for partial months of service, except as outlined in the 30-Day Satisfaction Guarantee below.

If a payment fails, we will attempt to re-process the charge up to three times over five business days. If payment cannot be collected, your account may be suspended or terminated. You will receive email notice before any account suspension.

We reserve the right to adjust subscription pricing with at least 30 days' written notice to your account email address. Price changes will not take effect on your account until your next billing cycle following the notice period.

4. 30-Day Satisfaction Guarantee

We stand behind our service and want every church to feel confident subscribing. If you are not satisfied with NextLevel Shepherd for any reason within your first 30 days of service, we will refund your first month's subscription fee in full.

• The guarantee applies to your first month's subscription payment only (e.g., $99, $199, or $299 depending on your plan).
• To request a refund under this guarantee, email [email protected] within 30 calendar days of your initial subscription charge with the subject line "Satisfaction Guarantee Request."
• Refunds will be processed within 5–10 business days to your original payment method.
• This guarantee may only be used once per organization.

5. Cancellation Policy

You may cancel your NextLevel Shepherd subscription at any time, with no cancellation fees and no advance notice required.

How to cancel:

• Email [email protected] with the subject line "Cancel My Account," or
• Submit a cancellation request from within your NextLevel Shepherd dashboard under Account Settings.

Upon cancellation, your account access will remain active through the end of your current paid billing period. You will not be charged for the following month. We do not offer prorated refunds for unused days in your final billing period, except as covered by the 30-Day Satisfaction Guarantee.

Following account termination, your data will be retained for up to 30 days, after which it may be permanently deleted. You may request a data export at any time during this window by emailing [email protected].

6. User Responsibilities

By subscribing to NextLevel Shepherd, you agree to use the platform lawfully and responsibly. Specifically, you agree to the following:

6.1 Compliance with Communication Laws

Your church or organization is solely responsible for ensuring that all communications sent through the NextLevel Shepherd platform comply with applicable federal, state, and local laws, including but not limited to:

• TCPA (Telephone Consumer Protection Act): You must obtain proper written consent from individuals before sending them automated SMS or marketing text messages. NextLevel Shepherd provides tools to help collect consent, but it is your responsibility to use them correctly and maintain records of consent.
• CAN-SPAM Act: All email communications must include a valid physical address, a clear unsubscribe mechanism, and truthful subject lines. You are responsible for honoring unsubscribe requests promptly.
• State Laws: Some states have additional consumer protection and privacy laws. You are responsible for understanding and complying with the laws applicable to your jurisdiction and congregation.

6.2 Authorized Use

• You agree to use the platform only for lawful church or ministry communication purposes.
• You will not use the service to send spam, harass individuals, or transmit deceptive content.
• You are responsible for all activities conducted under your account.
• You will maintain the confidentiality of your login credentials and notify us immediately of any unauthorized access.

6.3 Accurate Information

You agree to provide accurate and complete information during sign-up and onboarding, and to update your account information as needed to keep it current and accurate.

7. Data & Privacy

NextLevel Shepherd takes the privacy and security of your data — and your congregation's data — seriously. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key commitments:

• We will never sell your data or your congregation's contact data to third parties.
• We will never use your congregation's contact information for advertising or marketing purposes unrelated to NextLevel Shepherd's service delivery.
• All data is stored and processed using enterprise-grade, encrypted infrastructure.
• You retain ownership of all data you input into the platform, including contact records, notes, and communications.

By using the service, you grant NextLevel Shepherd a limited license to process and transmit your data solely for the purpose of providing the services described herein.

8. Limitation of Liability

To the maximum extent permitted by applicable law, NextLevel Shepherd and its owners, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the service, including but not limited to loss of revenue, loss of data, loss of goodwill, or service interruptions.

In no event shall NextLevel Shepherd's total aggregate liability to you for any claim arising out of or related to these Terms or the service exceed the total amount you paid to us in the three (3) months preceding the event giving rise to the claim.

The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability, so some of the above limitations may not apply to you.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the use of the service shall first be addressed through good-faith negotiation. If a resolution cannot be reached within 30 days, disputes shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA), with proceedings conducted in Travis County, Texas.

You waive any right to participate in a class action lawsuit or class-wide arbitration against NextLevel Shepherd.

10. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

• Email: [email protected]
• Support: [email protected]
• Website: nextlevelshepherd.com

These Terms of Service were last updated on July 1, 2026.