No contracts. No fees. No hard feelings. We believe you should stay because NextLevel Shepherd is working for your church — not because you feel stuck.
We know ministry needs shift. Budgets change. Sometimes the timing just isn't right. Whatever your reason, you can cancel your NextLevel Shepherd subscription at any time — no advance notice required, no penalty, no awkward phone calls.
We designed our cancellation process to be as simple and respectful as your relationship with us has been from day one. You trusted us with your church's communication — we'll honor that trust even on your way out the door.
You have two easy ways to cancel your subscription:
Once your cancellation is confirmed, you will not be charged again. Your access remains fully active through the end of your current billing period.
Your account will remain fully active — with all features available — through the end of your current paid billing period. For example, if your billing date is the 15th of the month and you cancel on the 5th, you'll retain full access through the 14th.
We don't cut off access the moment you cancel. You've paid for that time, and it's yours to use.
After your billing period ends, your account will be deactivated. You will no longer be able to send messages or access your dashboard, but your data will be retained for 30 days in case you'd like to export it (see Data After Cancellation below).
The one-time Ministry Launch Package fee covers the hands-on work our team puts in to build and personalize your church's system — creating your automation workflows, loading your templates, personalizing messages with your pastor's name and church info, and setting up your pipeline.
Setup fee refund policy: The $197 Ministry Launch Package fee is non-refundable once your account has been set up and configured. This reflects the time and labor our team has already invested specifically for your church. If you cancel before setup begins, the fee is fully refundable. If you have a question about your specific situation, please reach out — we'll always try to do right by you.
The 30-Day Satisfaction Guarantee covers your monthly subscription fee only (e.g., $99, $199, or $299), not the one-time setup fee.
Your church's data belongs to your church — not to us. Here's exactly what happens to it after you cancel:
Our team genuinely cares about helping churches grow and care for their people well. If something isn't working, please reach out before you cancel — we'd love the chance to fix it.
And if you ever decide you want to come back, your account history can be restored and we'll get you set up again quickly. The door is always open.
Talk to Our Team First